If you are experiencing connection issues with your DSEC agent, follow these steps to resolve the problem:

Step 1: Restart the DSEC Agent

Begin by restarting your DSEC agent. This simple step often resolves minor connection issues.

Step 2: Consult the Official Troubleshooting Guide

If restarting the agent doesn’t work, refer to the official documentation for troubleshooting:
RunMyProcess EnterpriseConnect Troubleshooting

Step 3: Verify the Version Installed

Ensure you are using the latest version of the DSEC agent. Outdated versions may cause compatibility or performance issues.
Download the latest version here:
RunMyProcess EnterpriseConnect Downloads

Step 4: Check Execution Limits

Review the execution limits to confirm your system is operating within the allowed thresholds. Details are available here:
Execution Limits Documentation

Step 5: Raise a Support Ticket (if necessary)

If the steps above do not resolve the issue, raise a support ticket. Be sure to include the following:

1. A detailed description of the problem.

2. Logs from the agent and adapters as attachments.
   Refer to the log information guide for instructions on how to collect and attach the necessary logs:
   Log Information Guide

Following these steps will help ensure your issue is resolved efficiently. For further assistance, don’t hesitate to contact support.