If you are experiencing connection issues with your DSEC agent, follow these steps to resolve the problem:
Begin by restarting your DSEC agent. This simple step often resolves minor connection issues.
If restarting the agent doesn’t work, refer to the official documentation for troubleshooting:
RunMyProcess EnterpriseConnect Troubleshooting
Ensure you are using the latest version of the DSEC agent. Outdated versions may cause compatibility or performance issues.
Download the latest version here:
RunMyProcess EnterpriseConnect Downloads
Review the execution limits to confirm your system is operating within the allowed thresholds. Details are available here:
Execution Limits Documentation
If the steps above do not resolve the issue, raise a support ticket. Be sure to include the following:
A detailed description of the problem.
Logs from the agent and adapters as attachments.
Refer to the log information guide for instructions on how to collect and attach the necessary logs:
Log Information Guide
Following these steps will help ensure your issue is resolved efficiently. For further assistance, don’t hesitate to contact support.